The Scottish Amateur Football Association (SAFA) has announced a significant expansion of its technical support offering for the Comet IT System, aimed at providing clubs and volunteers with more accessible, hands-on assistance.

As part of the enhancement, users can now book one-to-one video calls with the SAFA Technical Officer, telephone the SAFA office for direct support, and access video guidance through the SAFA website. These new options sit alongside existing support channels and are designed to make using the Comet IT System easier, faster, and more user-friendly for everyone involved in the Amateur game.

The expanded service recognises that many club secretaries, coaches, and administrators are volunteers who may not always find written guides or email support sufficient. By offering the opportunity to speak directly to a real person, SAFA aims to reduce frustration, save time, and build confidence when navigating the system.

One of the key benefits of the new video call feature is the ability for users to be guided step by step through tasks while seeing the process in real time. Whether it’s registering players, updating fixtures, or resolving technical issues, users can watch the actions being demonstrated and follow along on their own screen, ensuring a clearer understanding and fewer mistakes.

Telephone support also provides a quick and personal way to resolve urgent issues, allowing users to explain their problem in their own words and receive immediate, practical advice. Meanwhile, video support embedded on the SAFA website offers an additional layer of help for those who prefer visual guidance.

SAFA believes this more personal approach to technical support will strengthen relationships with clubs and make the administrative side of amateur football more manageable. By combining technology with human interaction, the Association continues to support its members and ensure the Comet IT System works effectively for the grassroots game.

Further details on how to book a video call or access the new support options will be shared directly with clubs and made available on the SAFA website.